An external review of a learning center can occur for several reasons: 1) to provide an objective view of operations and services that can lead to systemic changes and to reinforce the value/necessity of academic support; 2) as part of a comprehensive review based on best practices (e.g., ICLCA tutoring best practice guide, CAS standards) or an institutionally-designed framework; or 3) to help an institution navigate complex political challenges for finite resources.
ICLCA has also developed some suggested packages to help you determine what will best meet your campus’s needs.
|
Basic Package |
Intermediate Package |
Comprehensive Package |
| Description |
Evaluation of one aspect of operations/services (e.g., tutoring) |
Evaluation of all academic support operations and services in a learning center |
Evaluation of all academic support operations, programs, services, staffing levels, and fiscal operations for a division or institution |
| Deliverables |
SWOT analysis of operations and services for a particular aspect of a learning center (e.g., tutoring, SI/PAL, embedded tutoring, etc.)
Recommendations on operational and program changes (e.g., services, staffing, funding, response to enrollment changes, etc.)
|
SWOT analysis of the operations and services for the entire learning center
Recommendations on operational and system changes (e.g., services, staffing, funding, response to enrollment changes, etc.) for the learning center
|
SWOT analysis of academic support operations and services at the divisional or institutional level
Recommendations for divisional/institutional changes that affect comprehensive academic support services and offices (e.g., services, staffing, funding, response to enrollment changes, etc.) at the institution
|
| Suggested On-Site Time |
1-2 days |
2 days |
2-3 days |
| Recommended # of consultants |
1 |
2 |
3 |
| Estimated costs* |
$1,500 - $2000 + expenses |
$4,000 - $6,000 + expenses |
$10,000 - $15,000 + expenses |
* Disclaimer: Individual consultants should be contacted directly to determine their availability, the scope of the contract, and to finalize actual costs. Please note that these are independent contractors who would be set up as vendors at your institution and receive a 1099. Furthermore, these are only estimates and are provided to help institutions anticipate the expenses involved given the specific scope of the external review. ICLCA does not receive any funds for external reviews and is not part of this process.
Consultants:
ICLCA has identified the following individuals who have: 1) X # of years in the profession; 2) earned an ICLCA Learning Center Leadership Certification at level 3 or level 4 (lifetime achievement); and 3) are active in the profession. Their cumulative experience is essential in helping learning centers conduct a comprehensive review of their operations and services using research-based best practice guides.
Level 3 and 4 certified members who are interested in consulting are encouraged to complete our online registration form Consultant Registration Form
You will be also be asked to send a PDF copy of your CV and a headshot to Michael Frizell at frizellm@nclca.org.
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